Refund & Cancellation Policy

Last updated: July 25, 2026

This policy applies to all services purchased from 2587689 Alberta LTD., operating as 100 Creatives ("we," "us," "our"). Please read it in full before making any payment. It forms part of our Terms of Service.

1. No refunds

All fees paid to 100 Creatives are non-refundable. This includes deposits, project fees, retainers, and any amounts paid in advance.

We work on a made-to-order basis. Each engagement is custom creative production reserved specifically for your brand, and our costs are incurred from the moment production capacity is allocated to you. For this reason we do not offer refunds once an engagement has been confirmed.

2. What you get instead

Rather than refunds, we protect you at the front of the engagement — before any money changes hands:

• A written quote in advance. You receive a written scope and a fixed total fee before any payment is requested. Nothing is charged until you approve it in writing.
• Revisions within the agreed scope. We revise deliverables until they meet the brief as agreed in your quote. Revision rounds are set out in your engagement terms.
• Clear deliverables. Your quote states exactly what you will receive, in what formats, and by when.

3. Cancelling an engagement

You may cancel an engagement at any time by writing to abhi@paperkites.co. On cancellation:

• Fees already paid are not refunded.
• Fees already invoiced but unpaid remain payable.
• We will deliver any work completed up to the cancellation date.

4. Strategy calls and consultations

Booked strategy calls are free of charge. If you cannot attend, please reschedule using the link in your booking confirmation. Repeated no-shows or late cancellations (less than 24 hours' notice) may result in us declining to rebook.

5. If we cannot deliver

If we are unable to deliver the services set out in your quote for reasons within our control, and we cannot agree a suitable alternative scope with you, we will refund the fees paid for the undelivered portion of the work. This is the only circumstance in which a refund is issued.

6. Billing questions and errors

If you believe you have been charged in error — a duplicate charge, an incorrect amount, or a charge you do not recognise — contact us at abhi@paperkites.co within 30 days of the charge. We investigate all billing queries and correct genuine errors promptly. Demonstrable billing errors are always refunded.

7. Your statutory rights

Nothing in this policy limits or excludes any rights you have under applicable consumer protection law, or your rights to dispute a charge with your card issuer. Where mandatory law gives you a right that conflicts with this policy, that law prevails.

8. Contact

Questions about this policy, or about a specific charge: